Practices are where it all started. Here every answered call counts double — and data protection weighs heavier than anywhere else. That is why practices get their own tier.
The phone goes while the team is with a patient. The call goes unanswered, the appointment is lost, and the patient calls the next practice instead. That is exactly what Siewei was built for.
Monday mornings and the day after a bank holiday, the phone never stops. Siewei takes any number of calls at once, with no waiting line.
When someone describes something urgent, Siewei does not book an appointment three weeks out. It hands the call to your team straight away. You define the rules.
What is said on the phone falls under the special categories of Article 9 GDPR. We treat it accordingly: sparingly and encrypted.
For us data protection is not a tick box in a quote, it is part of the build. These are the points your data protection officer will want to see.
Before the first call we sign a data processing agreement under Article 28 GDPR with your practice. You remain the controller, we are the processor — with everything that entails: acting on instruction, named sub-processors, a deletion policy.
Speech processing and storage run on servers in Germany, in a data centre in Nuremberg. No transfer to third countries, no passing data to anyone else for their own purposes.
Calls are not recorded. What is stored is what the appointment needs — and it is stored encrypted. We agree retention periods with you rather than imposing them.
Every caller is told at the start that they are speaking to an AI assistant. That already meets Article 50 of the EU AI Act — details on our AI transparency page.
Anyone who would rather speak to a person is put through or gets a callback noted. That decision always sits with your practice, never with the system.
The processing agreement, the record of processing activities and a technical data sheet come to you filled in — so the documentation does not land on your desk.
You do not get a login and a manual, you get a system that is ready to run. In the Frankfurt area we come to your practice for that; otherwise we do it remotely.
We go through the requests that are typical for you: booking, rescheduling, prescriptions, referrals, results. That becomes the call script.
Greeting, tone, pace, languages. You listen to it and tell us what should sound different — until it sounds like your practice.
When does Siewei take over, when does it ring through to you? Which appointment types may run how long, which need checking first? All configurable, all changeable later.
An appointment only counts once it is in the right calendar. So Siewei writes straight into your PMS rather than into a second list that someone has to retype.
Siewei sees your free slots, respects appointment types and durations and books directly. Double bookings are ruled out.
Existing patients are identified on the call, new ones are created cleanly. You decide what gets carried over and what does not.
Not every PMS can be connected. Then we deliver appointments by calendar sync, email or file, in a form your team can accept with one click.
In fifteen minutes we will show you the booking, the urgent-case rules and the connection to your system. After that you will know whether it fits.
