How Siewei uses artificial intelligence and how we meet the transparency obligations of the EU AI Act.
Siewei is an AI-powered phone assistant for businesses. The system answers calls, understands callers' requests in natural language and books appointments into the company's calendar. It uses speech recognition and speech synthesis as well as a language model.
Under Article 50 of the EU AI Act, systems that interact directly with people must be designed so that the individuals concerned are informed that they are communicating with an AI. Siewei implements this by explicitly pointing out the AI assistant at the start of the call.
At the caller's request, and for urgent or complex matters, Siewei forwards the call to your team or leaves a callback note. The decision on whether and how to proceed always rests with the business.
The assistant makes no medical assessments and gives no diagnoses or treatment recommendations. It only books appointments within the rules you define and forwards requests.
Calls and personal data are processed encrypted and on servers in the EU. A data processing agreement under Article 28 GDPR is in place with our customers. You can find details in ourprivacy policy.
The transparency obligations under Article 50 of the EU AI Act (Regulation (EU) 2024/1689) apply from 2 August 2026. Siewei already meets this disclosure obligation today.
If you have questions about our use of AI, you can reach us atkontakt@nevermisseurope.com.
Last updated: July 2026.
